©2020 X3NIA (Singapore) Pte Ltd  | UEN 2015055437

SERVICE RECOVERY IS AN OPPORTUNITY

TO MAKE DISSATISFIED GUESTS BECOME LOYAL GUESTS INSTEAD

  • Do you know the top 5 guest complaints in your hotel? 

  • How well are you handling your hotel’s guest complaints?

  • How much worth are you giving away in compensations?

  • How do your guests rate your service recovery efforts?

 

DAILY LOG

Summary Log for Daily Briefings

Get a Breakdown by department or by shift, and get daily numbers for Total Issues, Total Resolved, Average Time to Resolve, Guest Ratings, and Total Compensation Given.

SEE OFF GUESTS

Customise Greetings upon Check Out

Get a list of guests who are checking-out and who had previously lodged a complaint, to provide an opportunity to greet the guests upon departure and get their feedback on the service recovery.

PMS INTERFACE

OPERA PMS Interface

  • Product ID (FKT): FIAS_X3N

  • PMS Version: V5.0.04.02E10

  • FIAS Version: V2.20Y

  • IFC8 Version: IFC8.10.0.1

 

OUR CLIENTS

Our Solution - Your Benefits

COPTHORNE KING'S SINGAPORE

Ramesh Krishnan, Front Office Manager

“X3NIA has been a great tool to systematically track ROI (Record Of Incident) which will be a good platform to give timely follow up internally and maximise Guest Experience with pre/post functions. Good advantage is these are real time information extracted from PMS with data interface which reduce manual recordkeeping and increase productivity as a whole. Game changer to give good analysis on constant issues/feedback.”

 

CONTACT US FOR A DEMO

 
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