SERVICE RECOVERY IS AN OPPORTUNITY
TO MAKE DISSATISFIED GUESTS BECOME LOYAL GUESTS INSTEAD
Do you know the top 5 guest complaints in your hotel?
How well are you handling your hotel’s guest complaints?
How much worth are you giving away in compensations?
How do your guests rate your service recovery efforts?
Summary Log for Daily Briefings
Get a Breakdown by department or by shift, and get daily numbers for Total Issues, Total Resolved, Average Time to Resolve, Guest Ratings, and Total Compensation Given.
SEE OFF GUESTS
Customise Greetings upon Check Out
Get a list of guests who are checking-out and who had previously lodged a complaint, to provide an opportunity to greet the guests upon departure and get their feedback on the service recovery.
OPERA PMS Interface
Product ID (FKT): FIAS_X3N
PMS Version: V5.0.04.02E10
FIAS Version: V2.20Y
IFC8 Version: IFC18.104.22.168
Our Solution - Your Benefits
COPTHORNE KING'S SINGAPORE
Ramesh Krishnan, Front Office Manager
“X3NIA has been a great tool to systematically track ROI (Record Of Incident) which will be a good platform to give timely follow up internally and maximise Guest Experience with pre/post functions. Good advantage is these are real time information extracted from PMS with data interface which reduce manual recordkeeping and increase productivity as a whole. Game changer to give good analysis on constant issues/feedback.”